1. OVERVIEW
At Ironmonger Kochi, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase from us.
By using our website, you agree to the collection and use of information in accordance with this Policy.
 
2. INFORMATION WE COLLECT
We may collect the following types of information:
a. Personal Information:
Your name, email address, phone number, billing and shipping address, payment details, and any other information you provide during checkout or customer communication.
b. Non-Personal Information:
Browser type, IP address, device information, and site usage data, which help us improve performance and user experience.
c. Cookies:
We use cookies—small data files stored on your device—to recognize your browser and enhance your shopping experience. You can disable cookies in your browser settings, but some website features may not function properly as a result.
 
3. HOW WE USE YOUR INFORMATION
We use your data to:

• Process and fulfill your orders.

• Communicate with you regarding purchases, support, or updates.

• Improve our website, products, and customer service.

• Send promotional offers (only if you have opted in).

• Prevent fraudulent transactions and maintain site security.

 
4. DATA SHARING AND DISCLOSURE
We do not sell, trade, or rent your personal data. However, we may share your information with:

• Service providers (such as payment gateways, courier partners, and hosting services) for order fulfillment and support.

• Legal authorities, when required by law or to comply with valid legal processes.
   

All third-party service providers engaged by Ironmonger Kochi are required to handle your data in accordance with this Privacy Policy.

5. PAYMENT SECURITY
All online payments are processed through secure, encrypted payment gateways. We do not store your credit or debit card details on our servers.

6. DATA RETENTION
We retain your personal data only as long as necessary for legal, accounting, or business purposes. Once it is no longer needed, we securely delete or anonymize your information.

7. YOUR RIGHTS
You have the right to:

• Access, correct, or update your personal information.

• Withdraw consent for marketing communications.

• Request deletion of your personal data, subject to applicable laws.
   

To exercise these rights, please contact us at info@ironmongerkochi.com.

8. THIRD-PARTY LINKS
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their respective privacy policies before sharing any personal information.

9. POLICY CHANGES
We may update this Privacy Policy periodically. Updates will be reflected on this page, and your continued use of our website will signify your acceptance of those changes.

10. CONTACT US
For any privacy-related questions or concerns, please contact us at:
📧 info@ironmongerkochi.com
📍 Ironmonger Kochi, Kerala, India